This Privacy Policy describes how Elyrae Studio (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely via Stripe)
- IP address
- Order history
We do not store full credit card details.
2. How We Use Your Information
We use your personal data to:
- Process and ship your orders
- Provide customer support
- Send order confirmations
- Improve our website
- Prevent fraud
If you subscribe to our newsletter, we may send marketing emails. You may unsubscribe at any time.
3. Legal Basis (GDPR Compliance)
We process your data based on:
- Contract performance (to fulfill your order)
- Legal obligations
- Legitimate business interest
- Your consent (for marketing)
4. Payment Processing
Payments are processed securely via Stripe.
We do not store your payment card details.
5. Data Retention
We retain your order information for legal and accounting purposes as required by Dutch and EU law.
6. Your Rights (EU Customers)
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact: info@elyrae.studio
7. Cookies
We use cookies to:
- Enable shopping cart functionality
- Improve website performance
- Analyze traffic
You may disable cookies in your browser settings.
8. Contact Information
Elyrae Studio
Email: info@elyrae.studio
Chamber of Commerce number: 99527626